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Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: EU-Länder.

Dispatch costs (inclusive of legally applicable VAT)

The shipping costs will be displayed after selecting the shipping method and service provider (DHL, UPS, Hermes).

Domestic deliveries (Germany): 

We charge shipping costs on the basis of the order value (gross product weight):



Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):



Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.


Download products are sent to you as data via E-mail within 24 hours after concluding the contract (with an agreed advance payment after the time of your payment instruction).

The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).


The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.


Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Prepayment via transfer
Payment via SEPA direct debit
Payment via credit card
Payment via PayPal
Payment via Skrill
Payment via Sofortüberweisung [immediate transfer]
Payment via amazon payments

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via credit card
-  Payment via PayPal
Payment via Skrill
Payment via Sofortüberweisung [immediate transfer]
Payment via amazon payments


Further details on payment

 

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

Bank: VBU Volksbank im Unterland eG
BIC: GENODES1VLS
IBAN: DE07620632630322548004

Adress: Georg-Kohl-Straße 34,
74336 Brackenheim, Germany


In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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